Store Policy
Customer Care
At PingoPaws, we are committed to providing a simple, safe, and reliable shopping experience for every customer. Our goal is to ensure that you feel confident from the moment you place your order until it arrives at your door.
If you have questions about our products, your order, shipping, returns, or refunds, our customer support team is here to help. Please contact us at pingopaws@gmail.com and include your order number whenever possible so we can assist you more quickly.
We aim to respond to all customer inquiries within 1–2 business days.
Your satisfaction is important to us, and we are always happy to help resolve any questions or concerns regarding your purchase.
Privacy & Safety
At PingoPaws, we respect your privacy and are committed to protecting your personal information.
When you place an order, we may collect information such as your name, email address, shipping address, billing information, and payment details. This information is used to process your order, arrange delivery, provide customer support, and improve your shopping experience.
Payment information is processed securely through trusted third-party payment providers. PingoPaws does not store your full credit card information on our own servers.
We may share necessary information with trusted service providers, such as payment processors, shipping partners, and fulfillment providers, only as needed to process and deliver your order.
We may contact you regarding your order, shipping updates, customer service inquiries, or other important information related to your purchase. With your consent, we may also send promotional communications, which you can unsubscribe from at any time.
We use reasonable security measures to help protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or electronic storage is completely secure.
By using our website, you agree to the practices described in this Privacy & Safety Policy. This policy may be updated from time to time to reflect changes in our practices or applicable laws.
If you have questions about how we handle your personal information, please contact us at pingopaws@gmail.com
Payment Methods
We accept the following payment methods:
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Visa
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Mastercard
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American Express
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Discover
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Apple Pay
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Google Pay
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Link
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Cash App Pay
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Klarna
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Afterpay
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Affirm
Available payment methods may vary depending on your location, device, and transaction.
All payments are processed securely to help protect your payment information.